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Kaisen Concept
Kaisen is an expression used to define the
Japanese model (or philosophy) of quality management and that means the
continuous improvement of the productive processes by the permanent
introduction of small improvements, even cheap and of easy
implementation, lead to the cost reduction, quality improvement and/or
productivity and efficiency raise. Represents the main principle of
Total Quality Management (TQM). According to TQM, even though is lead by
the organizations’ top hierarchy, the continuous improvement of the
processes can only have success if exists the involvement and
cooperation of all members. Kaisens’ base principle is, for this reason,
to incentive the employees to, permanently question the organizations’
processes in order to identify areas of potential improvement.
Kaisens’ Applications: Kaisen can be
applied to all processes inside an organization among which the layout
of the production line, shopping, provisions, quality control processes,
manufacturing processes, client service, among many others.
Translated from Portuguese
by Susana Saraiva, Portuguese-English and English-Portuguese translation
specialist. Contact: spams@sapo.pt.
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