Fourteen Deming Points

The fourteen points created by W. Eduards Deming, form a summary of his message and are today considered by many as the “commandments” of the quality improvement. These points are the following:

1. Establish a permanent goal about the product and service improvement;

2. Adopt the new philosophy;

3. Don’t depend from the inspections to reach quality;

4. Finish the practice of making business based only on price; instead, minimize the total costs working with only one supplier;

5. Constantly and continuously improve any planning, production and service process;

6. Establish on-the-job training;

7. Adopt and implement leadership;

8. Move away the fears;

9. Finish with barriers between departments;

10. Finish with the slogans, recommendations and goals for employees;

11. Eliminate the quantitative shares for manpower and the quantitative goals for management;

12. Withdraw barriers that take pride of being supportive at work, finish with the rewards and classification systems;

13. Establish a dynamic program of education and self development for everyone;

14. Place the company’s employees working towards change.

 

 

Translated from Portuguese by Susana Saraiva, Portuguese-English and English-Portuguese translation specialist. Contact: spams@sapo.pt.