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5 P’s Model Concept
5 P’s Model, developed by Mildred Golden,
Chris J. White and Leslie A. Toombs, is a strategic management model
that resorts to the alignment of five key variables to improve the
organization and its operations, namely: Purpose, Principles, Processes,
People and Performance:
. Purpose: includes all elements that form
the organizations’ purpose, namely the mission, vision, targets and aims
and strategies;
. Principles: are the guiding principles,
philosophies or assumptions that guide the own organization and its
business; this variable includes ethic and own organizational culture;
. Processes: variable that represents
organizational structure, internal systems, rules and procedures used by
the organization to produce its products and services;
. People: people or teams that perform a
job in a coherent manner with the principles and processes of the
organization to achieve its goals;
. Performance: includes all performance
metrics, measures and results that should be used as support or aid to
the decision taking.
For an organization to be efficient and
effective is needed that all five variables are in consonance as a way
to mutually support and reinforce themselves.
Incompatibilities or inconsistencies among
the variables leads to time, energy and money losses, and can also lead
to employees’ frustration and discouragement.
Beyond strategic management, 5 P’s model
can also be used in quality management, organizational evaluation and
change management.
Steps for the 5 P’s Model implementation:
. Purpose: identify the main strong
points, weak points, opportunities and threats, identify the mission,
vision, goals and organizational strategies;
. Principles: identify organizational
culture and values;
. Processes: list all processes and draw
them using flux grams, process maps, etc; identifying responsible for
each process;
. People: determine on which measures
people are qualified for the duties they perform; identify the training
needs;
. Performance: identify used performance
measures; establish key performance indicators (KPI's);
set up a metric system.
Translated from Portuguese
by Susana Saraiva, Portuguese-English and English-Portuguese translation
specialist. Contact: spams@sapo.pt.
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